Frequently asked questions
How long does shipping take ?
We offer FREE worldwide shipping! Orders typically arrive within 7-12 business days to the USA, Canada, and Europe. Each order includes a tracking number so you can follow your package every step of the way.
Is the steam safe for my pet ?
Absolutely! Our 100% safe steam technology deep cleans and detangles without hot temperatures. It provides a relaxing spa-like experience that your pet will love, while keeping their coat healthy, shiny, and clean.
Is it rechargeable ?
Yes, it is USB rechargeable! A charging cable is included in every package. One full charge lasts for multiple grooming sessions, making it eco-friendly, cordless, and very convenient to use anywhere.
What is your return policy?
We stand by our quality! If you’re not 100% satisfied with your FurNova™️ brush, we offer a 30-day risk-free money-back guarantee. Simply contact our support team, and we'll make it right.
Can I use it with water only ?
Yes! You can use it with clean water for gentle steaming. For an even better experience and a fresher scent, you can add a few drops of pet-safe essence or leave-in conditioner into the water tank.